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You are here: Homepage /  Blogs /  Maxed Out / Do we have a problem with the latest McAfee?
Do we have a problem with the latest McAfee?
Posted: Sep 08, 2010
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This is a very fresh report, meaning we've done no analysis, but the experience has been confirmed by one other customer. We're now looking to see if others are experiencing this:

----- from a user ----------

We recently deployed a corporate install of McAfee on all of our desktops last week and guess what happened?

Our group is one of the first in my company that is running Win 7 Pro. Everything has been golden for the past few months until last week. Once the autodeploy occurred on Wednesday night last week, Thursday was hell on earth for our Win 7 users. 3ds Max 2010, 2011 and Autocad 2010 and 2011 started to lockup randomly throughout the day, pegging 1 CPU at 100% for 30 seconds to 20 minutes. This was almost as if we were saving a very large scene or running a particularly complete Maxscript. Sometimes, you could actually get 3ds Max to respond, but it was as if the machine was rendering in the background (render farm).

In any case, we could not quite nail it down at first. What ended up working was to manually disable McAfee through a sequence of very clever hacks. This was necessary due to the way McAfee is installed and controlled via group policies and the domain. Anyway, once this was done, I installed Microsoft Security Essentials, rebooted the machines and all is well. We were running Symantec Corporate AV for Win 7 with no problems.

This only seems to affect our Win 7 users and only Autodesk, or at least Autocad and 3ds Max. I cannot quite nail down exactly what is happening, but it makes your machine unusable.
---------------

 

So, my question is anyone else able to find a relationship between performance issues and the latest McAfee? How big of a problem do we have? It's going to take time for us to understand this, so please don't expect instant resolution.

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Posted by SuperCoon on Sep 09, 2010 at 05:49 PM
I only have McAfee at work, but I use AVG at home & have no problems.
Posted by ctedin1 on Sep 09, 2010 at 04:16 PM
Switched from McAfee to Trend Micro. Much happier with this program. XP machine would hang up all the time. Had to completely disable it to get any performance.
Posted by zicher on Sep 09, 2010 at 02:35 PM
Hi Ken,

maybe there is a more generic issue with AntiViruses. Last week I had to disable a quiet option in a render maxscript statement, as it seemed to trigger our Forefront Client.

After the rendering was done, it was spending up to 4 minutes doing something before returning from that statement.

Removed the quiet option and everything went back to normal. This happened in Max 2011. Max 2009 seemed to be immune.

Rob
Posted by SuperCoon on Sep 09, 2010 at 12:58 PM
As I stated in one of the threads, I have been experiencing this issue; however, I would not say that it makes Max unusable - just slow. I run Windows 7 64x, & my company installed the new version of SonicWall/McAfee a couple of weeks ago; since then, my biggest problem is viewport performance. The decrease in viewport performance is mainly noted when I "ALT + W" (either direction). Additionally, I have none of the fancy viewport shading enabled, & the current scene I'm working on has only around 14K polys. If need be, I will go into more detail with someone from Autodesk, but for now that's all the time I have to give my brief description.
Posted by danpool on Sep 09, 2010 at 11:04 AM
We're having issues with McAfee Corporate on various WindowsXP machines. Anything dealing with a zip archive, chm file, or installer causes system freezes. So if I browse to a directory that has a zip archive or installer program in it, explorer freezes up temporarily and it takes several seconds, up to a minute, to display the contents of the directory. The issue I have when using max (other than trying to open a .max file that's in a folder with a bunch of archives) is opening the help file. It can take as long as ten minutes for the CHM to display meanwhile the max interface hangs. If I disable McAfee, the help file opens instantly.

I believe our company is looking into other AV solutions so we can get rid of McAfee Corporate AV.