XSI Ess 6.5 to 7 License Failure

[SketchWork]

Hi there,

When I purchased the upgrade to Ess 6.5 a few weeks ago it came with a free upgrade path to XSI7, but I keep getting a no license found when running XSI 7. I have tried performing a get license, but it comes back saying that my license is current. Upon closer inspection and looking at my licenses, they are all stating 6.5 only and not 7.

I have generated a request code in case you need it too:

# SPM request code:
# Lines starting with '#' are comment lines and may be omitted
# All remaining lines are required and must be sent
# Please specify in your mail/FAX how many licenses you need

* 0.9b SOFTIMAGE 101
> dongle_host -003AB21920051108531248-SI0 SISPM-0 #0
95207RVM HGZH3NVU 033X2663 3KR5JTHL U8JVE3H6 WF11GYJC K9K70WJK UHTZMN7D
ZM17NLF9 5UYA2YCR WJ7NKVF3 9FD29TME VCKDCVC4 71YVTWPN DPLE22HW FSU4P

I'm not too sure what to do next. Can you help me out. My XSI customer ID is the same as on my online profile here.

Many thanks,

Justin
----
Justin M. Heasman
Producer / Director (MD)
SketchWork Productions Limited

[mi_echo_log.txt]

Hi Justin,

Its possible that when you upgraded it missed the window to be processed for pre-generation. I'll repost a response I made in another thread.

For customers on maintenance we pre-generate the licenses. Depending on when you renewed your maintenance contract and its current status; or placed an order; or upgraded from foundation and submitted a request code, etc, etc . You might not have been on the pre-generated list at the time it was generated.


If thats the case just run Get Trial from the license manager to get get you up and running with a Trial license, and use the XSI Advanced Shortcut.. Once thats done; go to the customer portal and fill in the 'Where is my license' form.

http://www.softimage.com/CustomerPortal/RequestHelp/WhereIsMyLicense.aspx (http://www.softimage.com/CustomerPortal/RequestHelp/WhereIsMyLicense.aspx)


This will send a note to the licensing team with the necessary information to help move things along with your account.

[SketchWork]

Thank you - I will do that.

Best regards,

Justin