cannot "get license"

[moose o death]

i can't get my license server to "get license"

clicking thios buttin generates this message
---------------------------
Internet connection
---------------------------
An internet connection could not be established. Please verify you connection to the internet, and try again.

If this computer does not have access to the internet and you need to download or activate a license please

contact customer support or visit http://www.softimage.com/customerportal for more information.
---------------------------
OK
---------------------------
now as you can see i do have internet access, or else copy and paste wouldn't work too well in this post. license manager is set to run as administrator. and my foundation license did work way back when i re-installed that. i've removed my router and disabled friewalls and still no progress any other idea's i'm itching to try out essentials

[StephenBlair]

For Essentials 6.5, you do not activate your license with Get License.

You have to generate a request code with your dongle and then submit the request code to Softimage Licensing. Licensing will generate your license and send it to you.

We have had some intermittent network problems recently, maybe that is why you got those errors.

[moose o death]

i think the anti piracy on this software is somewhat over strict.

[StephenBlair]

In 7.0, the process is streamlined. Instead of manually generated the request code and submitting it, you will simply start the License Manager, click a button, enter your softimage.com login information, and immediately get your license.

[moose o death]

that's nice to hear. i would have thought dongles were strong enough on their own. but i'm sure there is reasons

[Frosty]

For Essentials 6.5, you do not activate your license with Get License.

You have to generate a request code with your dongle and then submit the request code to Softimage Licensing. Licensing will generate your license and send it to you.

We have had some intermittent network problems recently, maybe that is why you got those errors.
How does one generate a request code from their dongle? I've looked through this forum and the setup guide, but I can't seem to get anywhere.

Frosty

[mi_echo_log.txt]

How does one generate a request code from their dongle? I've looked through this forum and the setup guide, but I can't seem to get anywhere.

Frosty

This should help.
http://softimage.wiki.avid.com/index.php/How_To:_Generate_a_Dongle_Request_Code

[Frosty]

This should help.
http://softimage.wiki.avid.com/index.php/How_To:_Generate_a_Dongle_Request_Code

Thank you Matthew. That helped a lot. However, when I try to enter the information on the registration page, I get the following after submitting.

Server Error in '/' Application.

String or binary data would be truncated.
The statement has been terminated.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: String or binary data would be truncated.
The statement has been terminated.

Source Error:

Line 337:Line 338: mysqldataadapter = New SqlDataAdapter(sSQL, myConnection)Line 339: mysqldataadapter.SelectCommand.ExecuteNonQuery()Li ne 340:Line 341: myConnection.Close()
Source File: d:\inetpub\wwwroot\customerportal\RequestHelp\Requ estLic.aspx.vb Line: 339

Stack Trace:

[SqlException (0x80131904): String or binary data would be truncated.The statement has been terminated.] System.Data.SqlClient.SqlConnection.OnError(SqlExc eption exception, Boolean breakConnection) +925466 System.Data.SqlClient.SqlInternalConnection.OnErro r(SqlException exception, Boolean breakConnection) +800118 System.Data.SqlClient.TdsParser.ThrowExceptionAndW arning(TdsParserStateObject stateObj) +186 System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) +1932 System.Data.SqlClient.SqlCommand.RunExecuteNonQuer yTds(String methodName, Boolean async) +196 System.Data.SqlClient.SqlCommand.InternalExecuteNo nQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) +269 System.Data.SqlClient.SqlCommand.ExecuteNonQuery() +135 CustomerPortal.RequestLic.cart2DB() in d:\inetpub\wwwroot\customerportal\RequestHelp\Requ estLic.aspx.vb:339 CustomerPortal.RequestLic.BTN_Submit_Click(Object sender, EventArgs e) in d:\inetpub\wwwroot\customerportal\RequestHelp\Requ estLic.aspx.vb:360 System.Web.UI.WebControls.Button.OnClick(EventArgs e) +105 System.Web.UI.WebControls.Button.RaisePostBackEven t(String eventArgument) +107 System.Web.UI.WebControls.Button.System.Web.UI.IPo stBackEventHandler.RaisePostBackEvent(String eventArgument) +7 System.Web.UI.Page.RaisePostBackEvent(IPostBackEve ntHandler sourceControl, String eventArgument) +11 System.Web.UI.Page.RaisePostBackEvent(NameValueCol lection postData) +33 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1746

Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

Appears to be a mysql error. I'll send an email to support on Monday if it's still doing this.

Regards,

Michael

[StephenBlair]

The web site seems to be having problems.
You can send your request code to license@softimage.com.