Begging For My Permanent License!!!

[polafson]

I shouldn't have to but I guess I do. I'M BEGGING FOR MY PERMANENT ESSENSIALS LICENSE!!!!! PLEASE PLEASE PLEASE PROVIDE ME WITH THE INFO!!!

Got XSI Essentials on Friday, installed it, installed the dongle, had a temp license. Requested my license, told by licensing it was already on the dongle. Called tech support, they said no it isn't and wrote licensing. Nothing from Licensing so I wrote again today. Nothing again.

SO PLEASE GIVE ME MY LICENSE!!!!! 3000$ AND NOTHING!!

[StephenBlair]

Hi Peter

If you send the request code to me at support@softimage.com, I'll check the system for your permanent license.

The Montreal office is closed today, for a statutory holiday.

Steve

[polafson]

Still waiting. This is rediculous!! Purchased on the 16th, received on the 20th, no license to operate the software? I should be talking to a human by now, not passing emails back and forth.

I received an email this morning that my dongle code was incomplete. Not much info to go on there but it appears the code was truncated. So I resent at noon and can guarantee every number that the license manager printed was sent to Softimage.

And I wait. I assume it's being dealt with but all I have to show for my efforts are some auto-replys to emails that I've sent.

If by a week after receiving the software(Friday) I don't have a license to operate it I think it's time for a refund and time to switch to Maya.

And Stephen & Manny have been helpful and friendly. Now if the others would join in to make this work I'd be thrilled.

[polafson]

Got closure. Got my license and it's up and running. Thanks!! My head was about to explode. A little more feedback about where things stand in the future would be super.